
Over the past five decades, I’ve always tried not to use my television shows or columns to address a personal grievance. That would be self-serving. Besides, nobody wants to hear about my problems anyway. There is, of course, an exception to this rule. If I have a problem that also affects thousands of people, then I have an obligation to shed light on the situation. Such is the case with Brightspeed, whose very name is an oxymoron.
Two years ago Brightspeed bought Lumen, the parent company of CenturyLink, and there has been ample time for a smooth transition since then. But the transfer of residential telephone and internet service from one company to another has been anything but smooth. It has been a customer service disaster.
My wife and I have had landline and internet service in Kernersville for the past 20 years, provided by an array of companies including Embarq, CenturyLink, and now, Brightspeed. There have been glitches and outages along the way. Back in 2009, for example, we lost internet service 400 times in one 300-day period. But that was because company infrastructure was old and pairs of wires would randomly rub against each other at the pedestal that services our neighborhood. My point is that faulty equipment can be repaired, but consistently poor customer service cannot, and that’s what thousands of Brightspeed customers have been experiencing over the past two years.
Just Google any number of blog sites and websites and you’ll find one complaint after another about Brightspeed service.
Here’s a sampling:
TallProgress1732 writes, “If you have a problem, don’t try to contact them [Brightspeed] either by phone or chat. Waste of time.”
VegetableSoil1851 wrote, “I called today 3 times and got disconnected three times. On the 4th call, I was told there would be a two-week delay before a tech could come out. Brightspeed is the worst I’ve ever dealt with.”
Salt-enc posted, “I have worked in the tech industry for over 20 years and I’ve called and seen a lot of bad support. I have to say Brightspeed doesn’t care that their reps have zero accountability, and their outsourced support is terrible.”
There are also plenty of complaints registered with the BBB against Brightspeed, including these two recent ones:
“My internet service has been out for over 2 weeks. I have contacted customer support numerous times, only to be transferred and hung up on multiple times. I have since spoken with 4 different representatives and had to repeat the same information and run the same diagnostic tests every time. I still have no service.”
“I called Brightspeed on behalf of my parents who are in their 60s and have health issues. They live in an area where cell phones have no signal unless connected to WiFi. On July 31, I called to report my parents’ phone was out and no Internet service. I received an email from Brightspeed saying a tech would be sent out on August 15. Later I received an email saying the tech would come on August 26th. That date came and went, and I was told someone would come out on September 26. Still no tech support or service yet, and if my Dad should have a health emergency he can’t even call 911.”
I know how these folks feel. In May of this year, I began to hear a loud hum on all three of our landlines. A tech was scheduled but arrived a day early when I wasn’t home. He quickly listened to one extension and told my wife to replace the battery in the hand-held unit, and then he left. It took numerous calls to Brightspeed before I could convince one of their techs that there was a problem with their lines at the street level. After three more tech visits, they found frayed wires at the street and replaced them. So much for replacing a battery!
One week later we suddenly lost our caller ID function. It took over a month and a half before caller ID was restored.
Two weeks after that we lost our long-distance service on all three lines, and that took over a week to restore.
I then decided to cancel my Brightspeed broadband service and go with Spectrum. On that day I spent over an hour on the phone, first with one rep then another, each one trying to talk me out of canceling and then writing up an order to cancel my phone service instead of Internet. Once we cleared up that matter, I received a new invoice in which I am still being charged for the broadband service that I canceled.
In addition to service interruptions and poor customer service, Brightspeed continues to have a communication problem, beginning with a network of CSRs in foreign countries where English is their fourth or fifth language. They cannot be understood, and they impart inaccurate information. For example, in the aftermath of Hurricane Helene, we lost our phone service. The storm had caused death and destruction, so there was no need for me to call in a trouble report. However, since my internet was still working (thanks to Spectrum) I visited the Brightspeed website for an update and it stated that there were “no outages” in our area. That meant we must have a problem with our phones and would need to schedule a tech to come to the house. It took two days of constant calling to finally get someone at Brightspeed to answer the phone. The foreign agent assured me that their website was correct and that there were no outages in my area. The next day before a technician could show up, our phone service was restored. Storm-related damage (not our personal phones) had caused the outage that Brightspeed claimed did not exist.
If you are a Brightspeed customer, you have my deepest sympathies. If you don’t have Brightspeed, please tell me where you live so I can move there.





























Posted October 22, 2024 By Triad TodayRobinson and the Trump Base
According to a WRAL-TV poll from early September, Attorney General Josh Stein and Lt. Gov. Mark Robinson were locked in a virtual tie to become the state’s next governor. But a not-so-funny thing happened on the way to the election. Stein saturated the airwaves with anti-Robinson ads, some of which took Mark’s words out of context to make him look even more radical than he already appeared to be. In one ad, Robinson is seen delivering a fiery speech to a local church in which he says, “Some people need killing.” He was actually referring to enemies of America, including Nazis in WWII. In another ad, a daycare center once owned by Robinson and his wife was made to look like a third-world concentration camp. Gradually Robinson’s poll numbers began to slip.
If this scenario sounds eerily familiar, it is. In 2020, Attorney General Josh Stein was in danger of losing his bid for re-election to Forsyth District Attorney Jim O’Neill, so just months before the election Stein’s campaign ran false and defamatory ads against O’Neill, accusing Jim of leaving, “1,500 rape kits sitting on the shelf,” and implying that failure to test those kits in a timely manner allowed rapists to roam free to rape more victims. In doing so, Stein violated a 1931 law that makes it a “misdemeanor to knowingly circulate false, derogatory reports about a candidate with the intent of hurting that candidate’s chances in the election” (source AP). Violators must pay a fine and could spend up to 60 days in jail. A Wake County grand jury found that Stein should be indicted, but the very next day they were overturned by a three-judge panel comprised of two Democrats and one Republican. Stein had argued to the stacked panel that the 1931 law was outdated and he went on to win re-election.
Fast forward to last month. As was mentioned, Robinson’s poll numbers were starting to slip after Stein’s TV ads hit the air, but the lieutenant governor was still within striking distance. That is until someone steered CNN to a series of lewd posts that Robinson allegedly made on a porn site dating back to 2008. The postings also included Robinson allegedly referring to himself as a “Black Nazi.” Suddenly CNN’s Andrew Kaczynski had a full-blown investigative report ready to air less than two months before the election. Kaczynski stands by his report based on a study of user names, while Robinson denies the allegations. Nevertheless, the report went viral and by the first week in October Robinson had fallen behind Stein by as much as 20 points in polls that he once led only months before.
Robinson has certainly made a lot of outrageous statements in the past, calling homosexuality and transgenderism “filth,” and stating there would be less need for abortions if “women just kept their skirts down.” But here’s what baffles me about the sliding poll numbers. Donald Trump’s base of support has remained steady at about 48%, and that base has stood by the former president no matter what he says and does. Yet Robinson’s alleged postings on an old porn site have caused nearly half of that base to turn against the lieutenant governor.
In an effort to make sense of this mass MAGA defection, I made a flow chart to compare Trump’s transgressions versus those of Robinson.
Porn: Robinson allegedly posted lewd comments on a porn site. Trump had sex with a porn star while his wife was pregnant.
Nazis: Robinson allegedly referred to himself as a ”Black Nazi.” Trump referred to Nazis at a Charlottesville protest as “very fine people.” Trump also said last week that, “There are a lot of people in America with bad genes,” harkening back to a time when Hitler (and some leading American citizens) favored eugenics.
Violence: Robinson told a church congregation that some enemies of America need killing. After losing to Biden in 2020, Trump incited an insurrection that resulted in several deaths and hundreds of police officers being injured, and this year said if he loses again, “there will be a blood bath.”
Crimes: Robinson and his wife allegedly mismanaged government funds to operate a daycare center. Trump was convicted of 34 felonies associated with bank and tax fraud, as well as paying hush money from campaign funds.
Voter Fraud: Robinson believes there was voter fraud in the 2020 election. Trump tried to overturn the 2020 election through criminal means.
Abortion: Robinson believes that women wouldn’t need abortions if they just kept their skirts down. Trump claims to be the “protector” of women even though he made it possible for individual states to criminalize abortion.
Inclusion: Robinson called homosexuality and transgenderism “filth.” Trump blocked Trans rights afforded to them under Title IX.
Self Promotion: Robinson is working hard to sell voters on his integrity. Trump is selling tennis shoes, coins, Bibles, and now, watches.
Sexual Assault: Robinson allegedly posted that he used to look through peepholes at female students getting undressed. Trump has allegedly assaulted over two-dozen women and was found guilty of defaming a woman who said he raped her.
Donald Trump once boasted that he could shoot someone in the middle of Times Square and get away with it. Apparently, he was right because no matter what vile or illegal thing he does, Trump is able to hold onto his base of support. Robinson, on the other hand, has never raped a woman or been convicted of a felony, yet ever since the CNN story broke, Trump’s MAGA base is leaving the lieutenant governor in record numbers. Trump has been caught making lewd comments about women and has had sex with a porn star and an extramarital affair with a Playboy Playmate, so you can’t explain away Robinson’s voter erosion on moral failings. That only leaves race as a possible reason for MAGA voters to now have an acceptable excuse not to support a candidate that Trump himself endorsed.
Josh Stein, CNN, and Mark Robinson himself have all played a part in torpedoing the lieutenant governor’s campaign for higher office, but so have MAGA voters who seem to be guilty of a bizarre double standard.